Refund & Returns Policy

Return window

• Returns are accepted within 30 days of delivery.
• Items must arrive back to us within this window to be eligible.
• Holiday orders placed Nov 15–Dec 31 qualify for extended returns through Jan 31.

Eligibility

• Product must be in new, unused condition with no signs of wear.
• All original packaging and accessories required: branded hard case, box, cleaning cloth, authenticity cards, and any protective films.
• Manufacturer demo lenses and stickers (if present) must be intact.
• Ensure frames are free of adjustments, lens swaps, or alterations performed by third parties.

Non‑returnable items

• Final sale items (clearly marked on the product page).
• Customized or prescription lenses fitted by any third party.
• Gift cards and e‑gift cards.
• Items returned missing major accessories or with excessive wear, scratches, or damage.

How to start a return

1. Locate your order number and the email used at checkout.
2. Contact us at [email protected] or use the contact form.
3. For damaged/defective items, include photos of the product, case, packaging, and shipping label within 7 days of delivery.
4. We’ll send return authorization and instructions. Unauthorized returns may be refused.

Tip: Keep your carrier receipt and tracking number until your refund is completed.

Exchanges

• Free exchanges for U.S. orders for a different color or style (e.g., switch from tortoiseshell to black, or to another cat‑eye silhouette such as Symbole or wraparound).
• If the new item costs more, we’ll send a secure payment link for the difference; if less, we’ll refund the difference to your original payment method.
• Need it faster? Place a new order and return the original for a refund.

Refunds

• Once received and inspected, approved refunds are issued to the original payment method.
• Processing time: 2–3 business days for inspection + 3–10 business days for your bank/card to post the credit.
• Original shipping fees (if any) are non‑refundable unless the return is due to our error.
• No restocking fees for eligible returns.
• Partial refunds may apply for missing accessories or signs of wear.

Return shipping

• United States: We provide a prepaid return label for eligible returns and exchanges.
• International: Customers are responsible for return shipping and any customs fees. Duties/taxes paid are non‑refundable; you may be able to reclaim them from your local customs authority.
• Please return items in the original protective case and outer box with sufficient padding. Use a trackable, insured service.

Warranty & defects

• Manufacturer defects are covered under a limited warranty for 1 year from purchase.
• Warranty does not cover wear and tear, accidental damage, lens scratches, or damage from improper adjustments.
• Report defects within 7 days of discovery with photos and your order number. We’ll assist with repair, replacement, or refund as appropriate.

Price adjustments

• One‑time price adjustment honored within 7 days of purchase if the identical item (same color/style code) is marked down on our site and is in stock.
• Not valid on final sale items or third‑party promotions.

Gifts

• Items marked as a gift at checkout can be returned for store credit to the recipient, or refunded to the original purchaser’s payment method.
• Please include the gift order number or purchaser name/email to locate the order.

Cancellations & order changes

• We process orders quickly. To cancel or change an order, contact us within 1 hour of purchase and we’ll do our best to assist.
• After dispatch, please follow the standard return process.

International returns

• Initiate a return via email first to receive authorization and instructions.
• Mark the shipment “Returned merchandise” on customs forms to avoid duties on re‑entry.
• We are not responsible for returns lost in transit. Use a tracked, insured courier.